This refund policy defines the situations in which I (“TNM”, “TNM - FREELANCE”, “Taylor”, “my”, “I”, “me”, “myself”, “mine”) will provide a refund and the procedure you (“client”, “you”) should follow for requesting a refund.
BY REGISTERING/PURCHASING ANY OF MY PRODUCTS/SERVICES, BY MEANS OF DIGITAL OR PHYSICAL REGISTRATION/PURCHASE, YOU ARE DECLARING THAT YOU ACCEPT AND AGREE WITH THE TERMS AND CONDITIONS OUTLINED IN THIS REFUND POLICY.
This refund policy covers only TNM - FREELANCE with Stripe and/or a website owned and managed by Taylor. Any refunds for PayHip purchased products will need to go through PayHip, see their terms here.
This policy does not apply to any companies or individuals that are not owned or managed by Taylor. Including any third party service and/or product providers bound by contract as well as any third-party websites that I link on my website.
Refunds may be requested by email (addressed to freelance@taylornmount.com with the subject line “Refund Request”) using the email you have chosen to provide me at the start of your project. ANY REFUND REQUESTS DELIVERED BY ANY OTHER EMAIL ADDRESS THAN THE CLIENTS EMAIL ADDRESS ON FILE WILL BE DENIED.
Should you feel the need to request a refund the following information is used to determine your eligibility for refund in the case of freelance service(s) provided to you by myself.
IN ANY CASE WHERE THE PROJECT HAS BEEN COMPLETED AND DELIVERED TO YOU, PHYSICALLY OR ELECTRONICALLY, NO REFUND SHALL BE ISSUED. Once you are in possession of the finished product my services have been completed.
THIS REFUND POLICY IS NOT APPLICABLE IF ANY REQUIRED INFORMATION FOR THE SUCCESSFUL COMPLETION OF THE PROJECT IS NOT DELIVERED TO ME IN THE PROPER TIME FRAME. Failure to complete the project due to improper or poor communication from the client is not a fault of mine.
ALL PAYMENTS VIA STRIPE THAT ARE TAXED OR DESCRIBED AS “GRATUITY” AND/OR “OPTIONAL GRATUITY” ARE NON REFUNDABLE.
All deposits are non-refundable except in the case that I have not started your project within 90 days of the deposit being made.
A partial refund will be issued as per the discretion of my judgment if I fail to complete the project in accordance with the terms and/or contract for said project.
The refund amount will be calculated by myself taking into account the portions of the project which are complete (the time and effort I have spent already) and incomplete (the time and effort you have paid for that has yet to be done).
In cases where the project has not been started within 90 days from the first payment I will initiate a full refund for any payments made including deposit.
In cases where the design preview I provide you is not what you are wanting and you wish to discontinue services (cancel your order under unsatisfactory terms) I will provide a refund of any payments made excluding the deposit.
Typically I provide a specific agreement for each web programming project I take that outlines: payment and refund policy, any other terms specific to the project. In any case where this is not true the following will be used to determine refund eligibility.
All deposits are non-refundable except in the case that I have not started your project within 90 days of the deposit being made.
A partial refund will be issued as per the discretion of my judgment if I fail to complete the project in accordance with the terms and/or contract for said project.
The refund amount will be calculated by myself taking into account the portions of the project which are complete (the time and effort I have spent already) and incomplete (the time and effort you have paid for that has yet to be done).
In cases where the project has not been started within 90 days from the first payment I will initiate a full refund for any payments made including deposit.
All web hosting payments, whether present or past, are non-refundable except under the following circumstances:
In any cases where the client has decided to use a payment plan, extra terms, in addition to those outlined in this policy, are set in place for refund eligibility.
IF A FULL OR PARTIAL REFUND OF ANY PAYMENTS, MADE VIA PAYMENT PLAN, COLLECTED IS INITIATED YOU ACCEPT THAT YOU ARE RELINQUISHING ALL RIGHTS YOU HAVE TO THE PRODUCT (THAT HAVE BEEN COMPLETED THUS FAR). INDICATING THAT I MAY REUSE, REPRODUCE, OR REDISTRIBUTE WHAT HAS ALREADY BEEN COMPLETED IN WHOLE OR PART VIA MASS OR SINGULAR USE DISTRIBUTION PROVIDED THAT I REMOVE ANY OF YOUR INTELLECTUAL PROPERTY SUCH AS: TRADEMARKS, LOGOS, ETC.
A partial refund may be issued as per the discretion of my judgment.
The refund amount will be calculated by myself taking into account the portions of the project which are complete (the time and effort I have spent already) and incomplete (the time and effort you have paid for that has yet to be done).
I, at my sole discretion, will determine if I will provide a full refund of all payments for any cases that do not fit the initial terms outlined in this policy.
My liability to refund holds true only if the project falls under one of these circumstances:
All partial refunds will be processed within 90 business days.
All full refunds will be processed within 180 business days.
REFUNDS WILL BE ISSUED TO THE PAYMENT METHOD USED BY THE CLIENT PER PAYMENT. All of my services are provided electronically and many of my customers use an online alias. In order to protect my clients privacy (as well as my own) I will not write or mail physical checks for refunds (I do not want to know your home address, you do not need to know my home address).
If any chargeback or payment dispute is issued by the client to a bank or credit card company the following will take place.
ANY FRAUDULENT CHARGEBACK FEES CHARGED TO MYSELF WILL BE THE SOLE RESPONSIBILITY OF THE CLIENT TO PAY AS WELL AS ANY LEGAL FEES I MIGHT INCUR RELATED TO THIS ACTION.
YOU IMMEDIATELY RELINQUISH ALL RIGHTS TO THE PROJECT. You must discard and discontinue use of the project immediately. Any further use of the project will be considered theft of services and I will initiate legal action.
SERVICES WILL BE SUSPENDED IMMEDIATELY AND ACCESS TO THE SERVICE WILL BE TERMINATED. I will not be responsible for any loss or damage to you caused by this action.
I may, at any time, with or without prior notice, make amendments or entire changes to this policy. You are responsible for reviewing this policy upon each service ordered from TNM - FREELANCE.
Your continued use of my services after any such amendments or whole changes automatically implies your acceptance of these amendments or whole changes.